Customer Service Coordinator

Logistics done differently.

At XPO Logistics, we know that our success depends on our ability to provide the highest level of support and solutions to our customers. As the Customer Service Coordinator Associate, you will be responsible for handling all customer interface including sales development, rate negotiation, logistics planning, dispatching and service oversight. If youre ready to build a career you can be proud of, we have the opportunity for you to grow with XPO.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What youll do on a typical day:

  • Handle daily load activities by conversing with customers, carriers, shippers, and receivers
  • Accurately enter and maintain up-to-date information on a continuous basis; work quickly to resolve problems that may develop on an order or load
  • Negotiate rates with customers and carriers on a daily basis to maximize margins and provide customers with competitive pricing
  • Develop a sustained customer base through lead generation, development, and superior customer service
  • Ensure that all carrier documentation is completed and received prior to carrier utilization
  • Qualify customer credit prior to securing business
  • Support receivables effort as necessary on delinquent accounts

What you need to succeed at XPO:

At a minimum, youll need:

  • Bachelor's degree, or equivalent work experience in customer service
  • Basic understanding of Microsoft Office Suite (Word, Excel, and Outlook)

Itd be great if you also have:

  • Experience in transportation field
  • Strong project and time management skills with ability to multitask and manage customer expectations
  • Strong organizational, negotiation, and persuasion skills with good problem-solving ability
  • Ability to work in a fast-paced environment with rapidly changing priorities
  • Excellent verbal and written communication skills

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oreal, Toyota and many others. Were the fastest-growing transportation company on the Fortune 500 list and were just getting started.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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